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    Eastern Cape Department of Health, 24 Hour Call Centre

    Eastern Cape Department of Health, 24 Hour Call Centre

    Mr. Ntlube - Shared Contact Centre Manager

    Article Links

    Background of the Shared Contact Centre

    The Credo of the Shared Contact Centre

    Outcomes and Measurement of the Shared Contact Centre Performance

    Flexible Staffing Plan of the Shared Contact Centre

    Service Architecture of the Shared Contact Centre 

    Documents

    Our Services

    Complaints Management Framework

    Knowledge Hub

    Video Library

    IKM Documentary Health


    Complete our Call centre satisfaction index to rate our service


    Vision

    A service excellence to customers of the Eastern Cape Department of Health

    Mission

    To service our customers with the utmost respect, providing them with their required needs and not only meeting, but exceeding their expectations.


    Eastern Cape Department of Health Shared Contact Centre

    King Tourism Centre

    Aquarium Road

    Quickney

    East London


    Contact Us

    1. Voice calls (inbound and outbound): 080 003 2364

    2. Face-to-face (interview/consulting rooms) or walk in consultation

    3. E-mails: This email address is being protected from spambots. You need JavaScript enabled to view it.

    4. Fax: (043) 7220381

    6. SMS: 34010