Eastern Cape Department of Health

www.echealth.gov.za

United in Providing Quality Health Care

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ECDOH CALL CENTRE PRESIDENTIAL HOTLINE ANTI-FRAUD & CORRUPTION HOTLINE
0800 032 364 17737 0800 701 701

HEALTH MEC

HON NTANDOKAZI CAPA

HEAD OF DEPARTMENT

DR R WAGNER

ACTING DDG OFFICE OF THE HOD

MRS L MAVUSO
MISS M MASEKO
ACTING DDG: HR AND COPORATE SERVICES
Eastern Cape Department of Health, 24 Hour Call Centre

Eastern Cape Department of Health, 24 Hour Call Centre

Mr. Ntlube - Shared Contact Centre Manager

Article Links

Background of the Shared Contact Centre

The Credo of the Shared Contact Centre

Outcomes and Measurement of the Shared Contact Centre Performance

Flexible Staffing Plan of the Shared Contact Centre

Service Architecture of the Shared Contact Centre 

Documents

Our Services

Complaints Management Framework

Knowledge Hub

Video Library

IKM Documentary Health


Complete our Call centre satisfaction index to rate our service


Vision

A service excellence to customers of the Eastern Cape Department of Health

Mission

To service our customers with the utmost respect, providing them with their required needs and not only meeting, but exceeding their expectations.


Eastern Cape Department of Health Shared Contact Centre

King Tourism Centre

Aquarium Road

Quickney

East London


Contact Us

1. Voice calls (inbound and outbound): 080 003 2364

2. Face-to-face (interview/consulting rooms) or walk in consultation

3. E-mails: This email address is being protected from spambots. You need JavaScript enabled to view it.

4. Fax: (043) 7220381

6. SMS: 34010